How do I raise a support ticket in Jira?

Contents

How do you raise a support ticket with Atlassian?

To raise a support request at Atlassian Support:

  1. Log in as a System Administrator.
  2. Go to > Troubleshooting and support tools > Create support zip.
  3. If necessary, click Customize zip to choose what is included. …
  4. Click Create zip.
  5. Click Download zip to save it to the home directory of your Bitbucket Server instance.

How do I contact Jira support?

You can call (415) 701-1110 and push 1 for sales. If you need something else, try a different option. Even if you can’t talk directly with the department you need, get the rep to call you instead.

How do you update a ticket in Jira?

Changing the ticket update settings

  1. In Jira, click the Settings (cog) icon on the left side panel, and select Issues.
  2. On the Issues page, select Workflows from the left sidebar.
  3. Click Edit on the right side of the workflow containing the transition you want to edit.

What is Jira ticket?

A ticket in Jira, or any other service desk platform, is an event that must be investigated or a work item that must be addressed. In Jira Service Desk, tickets entered by customers are called requests.

What is a Jira Service Desk?

Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users. … Jira Service Desk brings all the power and productivity of Jira to your service desk teams.

Is Jira service desk free?

We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.

What is the difference between Jira and Jira Service Desk?

Jira Core is for internal teams to track and work on projects/issues together. For instance, a marketing team working on a campaign. … Jira Service Management is for teams who receive incoming issues/requests from other teams/customers. For example, receiving hardware requests from other employees.

How do I submit a ticket in Jira?

How to Fill a JIRA Ticket

  1. In JIRA, click on Create Issue.
  2. Select the project Support Nuxeo Connect.
  3. Fill in the description as precisely as possible. Depending on the type of your issue, provide the appropriate items in the following list: steps to reproduce the issue. logs. screenshots. customer development. …
  4. Click on the Create button.

How do you update a custom field in JIRA REST API?

3 answers. editmeta is used to retrieve the fields available for editing. To update, you should use PUT on issue key. See https://developer.atlassian.com/display/JIRADEV/JIRA+REST+API+Example+-+Edit+issues for some examples.

How do I update a REST API in Jira?

The simple way to update an issue is to do a GET, update the values inside “fields”, and then PUT back.

  1. If you PUT back exactly what you GOT, then you are also sending “names”, “self”, “key”, etc. …
  2. You do not need to send all the fields inside “fields”. …
  3. Some fields cannot be updated this way (for example, comments).

Jira software is popular in the agile world due to its well-managed workflow mapping and issue tracking ability. To support agile development cycle it has Scrum and Kanban boards along with various reports.

What is Jira tool and how it works?

JIRA is a bug-tracking tool mainly used to track, organize, and prioritize the bugs, newly added features, improvements for certain software releases. Projects are subdivided into issues and issues can be of multiple types such as bug, new feature, improvement, and documentation tasks.

How do I manage projects in jira?

Use Jira Core for project management

  1. About the project management template.
  2. Keep things moving. Use the Jira Core board to quickly view the status of your issues and determine what needs to come next. …
  3. Add project milestones using versions. …
  4. Reporting. …
  5. Customize issues. …
  6. Example of a project management project for an IT team.
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