Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update – and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you’ll get a jira-servicedesk-application-3.0.
How do I add customers to Jira Service Desk?
Add customers to a project via Customers > Add customers. Customers on this list can raise requests in the project, via the portal or email. Customers are automatically added to the list if your service project is open to users with Jira accounts, or allows customers to create their own accounts.
How do I create a dashboard in Jira Service Desk?
Create a dashboard
Only Jira admins can customize the system dashboard. Choose Dashboards > Create dashboard. Name your dashboard and add a description so your team knows when to use it. Fill out the remaining fields and click Save.
How do I mention someone in Jira Service Desk?
You can do this by accessing the cog in the top left, and selecting User Management. Then select the user, and check the box for JIRA Service Desk. As stated above, you can only @mention users with the browse project permission for that project.
What is the difference between Jira and Jira Service Desk?
Jira Core is for internal teams to track and work on projects/issues together. … Jira Service Management is for teams who receive incoming issues/requests from other teams/customers.
Who can customers share requests with Jira Service Desk?
Choose who customers can share requests with
Request participants can comment on and share requests, and receive the same notifications from Jira Service Management as the reporter. Learn more about request participants. Customers can share requests with their organization, or raise a private request.
How do I see all dashboards in Jira?
You can create a personal dashboard and add gadgets to keep track of assignments and issues you’re working on. Dashboards are designed to display gadgets that help you organize your projects, assignments, and achievements in different charts. To view all of your dashboards, choose Dashboards > View all dashboards.
How do I add a column to a dashboard in Jira?
Go to your board, then select more ( ) > Board settings. Click the Columns tab. Click the Add status button. NOTE: The Add Status button is only available if you have the Jira ‘Project Administrator’ permission for this board’s project.
How do I mention someone in Jira?
To mention someone using autocomplete, type ‘@’ in the editor then start typing their name. Choose the person you want to mention from the list of suggestions. Confluence will suggest people you’ve mentioned previously (after yourself, of course). It then continues to suggest matches as you type.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
What is Jira service desk used for?
Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users.
Is Jira an ITSM tool?
Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. … Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.