How do I edit Service Desk in Jira?

How do I customize my Jira Service Desk portal?

To make some changes in the UI design of the portal, we need to go to the Project Settings of the selected Service Desk project. From there, we: Go to Theme Extension Configuration and select Cards theme. Apply one of the ready-made theme styles or create the new one.27 мая 2019 г.

How do I edit in Jira?

To edit an issue, you need the Edit Issue project permission for the issue’s relevant project. If you do not have this permission, please contact your administrator. To edit an existing issue, select Edit to open the Edit Issue dialog and modify the issue details.

How do I edit roles in Jira?

You can see and edit a user’s project role from Jira.
…
Update user project roles

1. Go to your site’s Admin at admin.atlassian.com. …
2. From the Users page, select the user whose role you want to modify.
3. Click the More options button to the right of Login as user and select View Jira project roles.

How do I edit a saved filter in Jira?

Updating a filter

1. Choose Issues > Manage Filters.
2. Click the My tab. …
3. Locate the filter you wish to update, click the cog icon and select Edit from the dropdown menu.
4. The Edit Current Filter page displays, where you can update the filter details as required. …
5. Click Save to save your changes.

Is Jira service desk free?

We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.

How do I use Jira Service Desk?

For now, let’s get you set up with a basic service desk project.

1. If you’re working with an existing Jira Service Desk instance, select Projects > Create Project from the the top navigation bar of your instance. …
2. Select “Basic Service Desk” as the project type.
3. Name your project. …
4. Select Submit to create your project.

How do you explain Jira in interview?

JIRA Interview Questions And Answers

1. Able to track project progress from time to time.
2. JIRA use-cases include project management, feature implementation, bug tracking, etc.
3. Work-flow can be easily customized as per our requirement.

How do I delete an issue in Jira?

Second – it is odd that you cannot delete if you are indeed a jira admin. go to the project > project settings > permissions and look at the Delete permission to ensure the permissions include your role. likde @Jack said: Do not delete issues. When you delete it is GONE.

What are the three types of reports in Jira?

We can generate following reports in JIRA:

• 1) Average Age Report: It shows that how many issues are pending or unsolved. …
• 2) Issue Created vs. Resolved Issues Report: …
• 3) Pie chart Report: …
• 4) Project Pivot Report: …
• 5) Recently Created issue Report:

How do I see roles in Jira?

On the top right corner click on your avatar and select profile. You will see your Project roles : View project roles. You should be able to see your roles on each project.

What are the roles in Jira?

In JIRA, we have three default roles namely: Administrators, Developers, and Users.

What are groups in Jira?

Jira groups

A Jira group is a convenient way to manage a collection of users. You can use groups throughout Jira to: Allow application access. Grant global permissions or project specific access.

How do I create a filter in JIRA dashboard?

Create a Rich Filter

1. Open the Issues menu at the top of the screen and select the Manage rich filters option.
2. Click on the Create Rich Filter button at the top-right of your screen to open the Create Rich Filter dialog box.
3. Fill the two mandatory fields: Enter a name for your Rich Filter. …
4. Click the Create button.

How do I change the filter owner in Jira?

Changing Jira Dashboard and Filter Owners

1. Jira Administration > System.
2. Shared Items > Shared filters / Shared dashboards.
3. Search by Dashboard or Filter name and/or owner.
4. Select admin gear at right > Change Owner.
5. Change Owner: Name of Dashboard > select new owner.
6. Select “Change owner” button.
7. The Owner is now changed.

What is the use of average age report in Jira?

Report: Average Age Report

Shows the average age of unresolved issues for a project or filter. This helps you see whether your backlog is being kept up to date.