To make some changes in the UI design of the portal, we need to go to the Project Settings of the selected Service Desk project. From there, we: Go to Theme Extension Configuration and select Cards theme. Apply one of the ready-made theme styles or create the new one.
How do I change the customer portal in Jira Service Desk?
To brand the customer portal: Go to Project settings > Portal settings and change the messaging and logo. Your logo will appear in notifications sent by your service project.
As a project admin, you can change the following components on the customer portal:
- welcome message.
How do I edit Service Desk in Jira?
To edit the project key or category, you must be a Jira admin. To edit a project’s details: Open the project you want to change. From your project’s sidebar, select Project settings > Details.
As a project admin, you can edit your project’s:
- Project lead.
- Default assignee.
How do I create a service desk in Jira?
For now, let’s get you set up with a basic service desk project.
- If you’re working with an existing Jira Service Desk instance, select Projects > Create Project from the the top navigation bar of your instance. …
- Select “Basic Service Desk” as the project type.
- Name your project. …
- Select Submit to create your project.
How do I access the Jira service desk customer portal?
To manage access to your portal, go to Project settings > Customer permissions to choose who can raise requests in your service project and with whom your customers can share requests.
What is a Jira Service Desk?
Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users. … Jira Service Desk brings all the power and productivity of Jira to your service desk teams.
How do I raise a request in Jira?
Raise a customer request
- From your service project sidebar, select Raise a request ( ).
- Select the request type that matches your customer’s need.
- In the Raise this request on behalf of field, enter a new customer’s email address, or search for an existing customer:
- Fill in the request details. …
- Select Create.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
What is the difference between Jira and Jira Service Desk?
Jira Core is for internal teams to track and work on projects/issues together. For instance, a marketing team working on a campaign. … Jira Service Management is for teams who receive incoming issues/requests from other teams/customers. For example, receiving hardware requests from other employees.
How do I set up a service desk?
Here are the five steps to take when setting up your help desk.
- Decide What Support Your Desk will Deliver. …
- Determine Your Help Desk’s Staffing Needs. …
- Define Your Priorities. …
- Create Canned Responses or Knowledge Base. …
- Track & Improve on Key Metrics. …
- Utilize Help Desk Software.
How do I find my Jira Service Desk version?
You can check Jira Software version on the footer of any page in JIRA. It will be written in grey font. Or you can go to Applicatons->Versions and Licenses. You can see there the verisons of Jira Software, Jira Service Desk and Jira Core.
Who can customers share requests with Jira Service Desk?
Customers in an organization can share requests when they raise them. If a customer belongs to only one organization, the request is shared with it by default unless you have changed the default settings to keep all new requests private.