Add customers to a project via Customers > Add customers. Customers on this list can raise requests in the project, via the portal or email. Customers are automatically added to the list if your service project is open to users with Jira accounts, or allows customers to create their own accounts.
How do I merge tickets in Jira Service Desk?
You can’t merge tickets. However you can link both issues and mark one as a duplicate of the other. Thanks to automation rules, you can certainly update both tickets in the same time.
How do I access the Jira service desk customer portal?
To manage access to your portal, go to Project settings > Customer permissions to choose who can raise requests in your service project and with whom your customers can share requests.
How do I change the customer portal in Jira Service Desk?
To brand the customer portal: Go to Project settings > Portal settings and change the messaging and logo. Your logo will appear in notifications sent by your service project.
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As a project admin, you can change the following components on the customer portal:
- name.
- welcome message.
- logo.
- announcement.
How do I link tickets in Jira?
To an issue in the same Jira site
- Open the issue that you want to link to.
- Click more (•••) > Link > Jira Issue (or click the quick-add button in the new issue view)
- Choose the type of issue link (for example, “this issue is blocked by…”).
- Specify the issue(s) you want to link to by either:
How do I edit Service Desk in Jira?
To edit the project key or category, you must be a Jira admin. To edit a project’s details: Open the project you want to change. From your project’s sidebar, select Project settings > Details.
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As a project admin, you can edit your project’s:
- Name.
- URL.
- Avatar.
- Description.
- Project lead.
- Default assignee.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
What is a Jira Service Desk?
Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users. … Jira Service Desk brings all the power and productivity of Jira to your service desk teams.
How do I create a knowledge base with Jira service desk and Confluence?
To create your team’s new knowledge base and link it to your service desk project: From your service desk project, go to Project settings > Knowledge base. Choose Link to a Confluence space. You can link a space to a service desk project if Confluence and Jira Service Desk have the same Atlassian Cloud domain name.
Is duplicated by VS duplicate?
As verbs the difference between duplicate and duplicated
is that duplicate is to make a copy of while duplicated is .
What is OBE in Jira?
What does OBE (Overcome By Events) test execution status actually mean?
How do I find duplicate issues in Jira?
The list of potential duplicates will be displayed on the right panel of any existing Jira ticket. Find Duplicates plug-in works in Create/Edit/Link Issue dialogs. Find Duplicates is also built into Jira Search box enabling instant smart search by issue key, phrase or issue number from a current project.