To manage access to your portal, go to Project settings > Customer permissions to choose who can raise requests in your service project and with whom your customers can share requests.
How do I create a customer portal in Jira Service Desk?
In your service desk project, go to Project settings > Workflows. Choose the pencil icon beside the workflow that has the transition you want to add to the portal. Click Diagram to open the diagram view. Click the transition in the workflow, and check the box beside Show transition on the customer portal.
How do I customize my Jira Service Desk portal?
To make some changes in the UI design of the portal, we need to go to the Project Settings of the selected Service Desk project. From there, we: Go to Theme Extension Configuration and select Cards theme. Apply one of the ready-made theme styles or create the new one.27 мая 2019 г.
How do I find my Jira Service Desk version?
You can check Jira Software version on the footer of any page in JIRA. It will be written in grey font. Or you can go to Applicatons->Versions and Licenses. You can see there the verisons of Jira Software, Jira Service Desk and Jira Core.
How do I view permissions in Jira?
Select > Issues. Select Permission Schemes to open the Permission Schemes page, which displays a list of all permission schemes in your Jira system and the projects that use each scheme. Locate the permission scheme of interest and click its name to show the list of project permissions (above).
What is a Jira Service Desk?
Jira Service Desk delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. Improve the productivity of your service desk teams and the happiness of your users. … Jira Service Desk brings all the power and productivity of Jira to your service desk teams.
How do I edit Service Desk in Jira?
To edit the project key or category, you must be a Jira admin. To edit a project’s details: Open the project you want to change. From your project’s sidebar, select Project settings > Details.
…
As a project admin, you can edit your project’s:
- Name.
- URL.
- Avatar.
- Description.
- Project lead.
- Default assignee.
Is Jira service desk free?
We offer a Free plan for Jira Service Management for up to 3 agents, 2GB of storage, and Community Support. If you’d like to add more than 3 agents or get access to more features, support and storage, you can sign up for a 7-day free trial of our Standard or Premium plan.
How do I use Jira Service Desk?
For now, let’s get you set up with a basic service desk project.
- If you’re working with an existing Jira Service Desk instance, select Projects > Create Project from the the top navigation bar of your instance. …
- Select “Basic Service Desk” as the project type.
- Name your project. …
- Select Submit to create your project.
How do I raise a request in Jira?
Raise a customer request
- From your service project sidebar, select Raise a request ( ).
- Select the request type that matches your customer’s need.
- In the Raise this request on behalf of field, enter a new customer’s email address, or search for an existing customer:
- Fill in the request details. …
- Select Create.
What is the latest version of Jira Service Desk?
Jira Service Desk 4.0
This is our latest platform release, built for performance and scale!
How do I install a Jira Service Desk?
Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update – and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you’ll get a jira-servicedesk-application-3.0.
What is latest version of Jira?
View all versions
- 8.7. 8.7.1. 09-Feb-2020. Release notes. …
- 8.6. 8.6.1. 08-Jan-2020. Release notes. …
- 8.5. 8.5. 9 (long term support)? 11-Oct-2020. …
- 8.4. 8.4.3. 07-Nov-2019. Release notes. …
- 8.3. 8.3.5. 04-Nov-2019. Release notes. …
- 8.2. 8.2.6. 04-Nov-2019. Release notes. …
- 8.1. 8.1.3. 15-Sep-2019. Release notes. …
- 8.0. 8.0.3. 09-Jul-2019. Release notes.
How do I check permissions?
Use Computer Management to Check Account Type
Choose the Users branch and find the account you want to check. Right-click on the account and choose the Properties option. Click on the Member Of tab, and if it says both Administrators and Users, you have administrative privileges.
How do I know if I am a Jira admin?
2 answers. If you do have the cog, then it’ll either be project admin, or JIRA admin, but you’ll be able to tell from the options.
How do I see admin in Jira?
There is an icon in the bottom left corner above the help icon. Click that and select Site Administration. This is the admin area for the site. If you are a Site Admin you should be able to get to it.